May 25, 2023 —This toolkit provides a suite of resources related to CIHI’s patient experience survey and measures, their importance and how survey data can be leveraged for quality improvement initiatives. The toolkit will evolve over time as new resources are added and outdated content is retired.
Using patient-reported experience survey data
The resources featured below provide information on the importance and use of patient experience survey data for quality improvement initiatives.
How the CPES-IC supports good experiences of care
Learn about how using the Canadian Patient Experiences Survey — Inpatient Care (CPES-IC) can support hospitals in improving patient-centred care.
How CIHI selected PREMs for public reporting
Learn about how CIHI selected the 5 patient-reported experience measures (PREMs) it reports publicly in its Your Health System web tool.
Critical thinking strategy for improving patient experience
This strategy can be used to develop a plan for improving care experiences in your hospital or health region.
Canadian Patient Experiences Survey — Inpatient Care: Patient-Reported Experience Measures
An overview of CIHI’s 23 PREMs and corresponding survey questions.
Strategies for successful surveying
The resources featured below recommend strategies that can be used for successful patient experience surveying:
Differences between point-of-care and post-discharge surveying
This document describes point-of-care and post-discharge surveys and their use in measuring acute care patient experience.
Effective strategies for increasing post-discharge response rates
Learn about strategies you can use to increase post-discharge response rates for the CPES-IC.
CPES-IC sample size recommendations
This document recommends minimum sample sizes for administering the CPES-IC.
Contact us
PREMs and CPES-IC contact
For inquiries related to PREMs and the CPES-IC, please contact our PREMs team.
CPERS data requests
For requests to access Canadian Patient Experiences Reporting System (CPERS) data, please visit CIHI’s Make a data request page.