Terms of Use

Welcome to the Canadian Institute for Health Information (“CIHI”) website (the “Website”). CIHI provides products and services (the “CIHI Services”) to you as either a registered client or a visitor. CIHI provides access to and use of the Website and the CIHI Services on the following conditions.

Use of the Website and CIHI Services is subject to these conditions; please read them carefully. By accessing and using the Website, CIHI Services and CIHI Materials (as defined below), you are agreeing to be bound by the terms and conditions of use set out below (“Online Terms of Use”). If you cannot or do not wish to be bound by these Terms of Use, you may not use the Website, CIHI Services or CIHI Materials.

In addition to these Terms of Use, some CIHI Services are subject to additional specific terms, and you agree to access and use the CIHI Services in accordance with these specific terms, as applicable (the “Service Terms”). In the event of any inconsistency between these Terms of Use and the Service Terms, the Service Terms will prevail.

CIHI may modify or change these Terms of Use and the Service Terms, in whole or in part, at any time and without notice. Please ensure that you review these Terms of Use and Service Terms regularly to ensure you remain in compliance. If any part of any term is held to be invalid or otherwise unenforceable, the affected part of the term will be deemed severed and the remainder of the terms will continue in full force and effect.

Privacy and cookie notices

Please read our Website Privacy Notice and Cookie Notice , which also govern the Website and CIHI Services.

Acceptable use

In accessing and using the Website, CIHI Services and CIHI Materials, you may not

  • Interfere with the proper functioning of the Website or the CIHI Services in any way
  • Knowingly transmit, send or upload any material that contains viruses, worms, spyware, adware, Trojan horses or similar computer code that could adversely affect the operation of the Website or its users
  • Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity, in association with your use of CIHI Services and/or CIHI Materials
  • Share your account or your Means of Access (as defined below) with others 
  • Access or attempt to access the accounts or the Means of Access of other users 
  • Compromise or attempt to compromise security measures implemented within the Website, CIHI Services or CIHI Materials
  • Take any action that imposes an unreasonable or disproportionately large load on the Website
  • Take any action involving the Website that will have the effect of facilitating unsolicited bulk email
  • Recalculate, reverse engineer or otherwise attempt to reproduce or assist others to reproduce any part of the Website, CIHI Services or CIHI Materials, unless otherwise permitted in writing by CIHI.

Pricing

Please refer to our Pricing Policy  for information on CIHI’s pricing for certain CIHI Services and CIHI Materials.

Ownership and licensed rights

CIHI is the owner of the Website, CIHI Services and the reports, information and other works included in or made available through these (collectively the “CIHI Materials”). However, parts of the Website, CIHI Services and CIHI Materials may contain specifications or other intellectual property licensed to CIHI or owned by other organizations, such as the World Health Organization and interRAI. 

In addition to the protection afforded by these Terms of Use and any Service Terms, the Website, CIHI Services and CIHI Materials are protected nationally and internationally under intellectual property laws.

Your use of the Website, CIHI Services and CIHI Materials does not grant you any ownership rights to these and you may not do anything more with the Website, CIHI Services and CIHI Materials than as expressly permitted under these Terms of Use and Service Terms.

Use of CIHI Materials

You may freely use and reproduce CIHI Materials for the purposes of education, non-commercial research, internal reference and private study. You are not permitted, however, to make any commercial use of CIHI Materials without CIHI’s express prior written authorization. Additionally, you may not incorporate CIHI Materials into commercial textbooks or into software applications of any kind without CIHI’s express prior written authorization, nor may you use CIHI Materials in any way that could reasonably be seen as competing with CIHI. You may not interfere with anyone else’s access to or use of CIHI Materials, sell CIHI Materials, or substitute or attempt to substitute modified CIHI Materials for the originals on the Website. If you want to use and reproduce CIHI Materials for purposes other than as set out above, including commercial use and use in textbooks, please email copyright@cihi.ca.

You must credit CIHI as the source of any CIHI Materials you use or reproduce in a document or other work that will or may be distributed to others. If those CIHI Materials contain elements CIHI licensed from its licensors, you must likewise credit those licensors. Additionally, you must not remove or conceal any copyright notice or acknowledgement placed by CIHI or its licensors when using or reproducing CIHI Materials.

CIHI’s client services system and applications

Some of CIHI’s Services, such as eStore, Vendor Licensed Product portal and eReporting applications (“Restricted CIHI Services”), are restricted to specific CIHI clients, such as ministries of health and health facilities, as well as to some commercial clients, all of which must meet eligibility requirements.

Clients must set up an account and have a username and password (“Means of Access”) prior to accessing the Restricted CIHI Services. The Means of Access are considered confidential information and 

  • May not be disclosed to any person or entity for any reason
  • Are non-transferable
  • Cannot be issued to an un-named individual or occupational position. 

In addition to requiring an account, these Restricted CIHI Services are governed by Service Terms, and you must agree to these terms before being granted access. You are responsible for all activities done under your account and agree to notify CIHI immediately of any actual or potential unauthorized use of your account, including your Means of Access.

If you already have Means of Access, you can access the Restricted CIHI Services. If you wish to access the Restricted CIHI Services but do not have an account, please email help@cihi.ca to see whether you meet the eligibility requirements and to set up your account.

Modifications to the Website and CIHI Services

CIHI reserves the right to make changes to the Website and to the CIHI Services by adding or discontinuing one or more web pages, CIHI Services or CIHI Materials. Unless otherwise set out in the Service Terms, changes to restricted CIHI Services will be communicated to all affected registered clients.

Electronic communications

By using the Website or sending communications from any device to us, you are communicating with us electronically. You consent to CIHI sending you commercial electronic messages, as that term is defined in An Act to Promote the Efficiency and Adaptability of the Canadian Economy by Regulating Certain Activities that Discourage Reliance on Electronic Means of Carrying out Commercial Activities, and to Amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act, SC 2010, c 23, as modified from time to time. You may withdraw this consent at any time by clicking the Unsubscribe link at the bottom of CIHI communications or by emailing help@cihi.ca.

Disclaimer of warranties — LIMITATION OF LIABILITY

CIHI PROVIDES THE WEBSITE, CIHI SERVICES AND ALL CIHI MATERIALS “AS IS” AND “AS AVAILABLE” AND MAKES NO, AND DISCLAIMS ALL, REPRESENTATIONS, WARRANTIES, CONDITIONS OR PROMISES OF ANY KIND WITH RESPECT TO THE WEBSITE, CIHI SERVICES AND CIHI MATERIALS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING AS TO NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, UNINTERRUPTED OR ERROR- FREE SERVICE, OR THE AVAILABILITY, ACCURACY, COMPLETENESS, RELIABILITY, CURRENCY OR VERACITY OF THE CIHI SERVICES OR CIHI MATERIALS. THE ENTIRE RISK AS TO THE USE OF THE CIHI WEBSITE, CIHI SERVICES AND CIHI MATERIALS IS ASSUMED BY YOU.

Applicable law

These Terms of Use, together with any Service Terms, are governed by the laws of the Province of Ontario and the applicable laws of Canada, without regard to principles of conflicts of law.

If you have a disability and would like CIHI information in a different format, visit our Accessibility page.