Patient experience in Canadian hospitals
Understanding a patient’s experience when they received health care is integral to improving patient-centred care. Capturing and reporting this information is an important part of our overall efforts to measure health system performance. Use the resources on this page to learn about the latest patient experience survey results in Canada and to explore our work on this topic.
How do Canadians feel about their experience in acute care hospitals? Explore key findings from our patient-reported experience measures (PREMs) in this report.
About the survey
The Canadian Patient Experiences Survey — Inpatient Care is a standardized questionnaire for patients about the quality of care they experienced during inpatient stays in an acute care hospital.
About the data
CIHI’s Canadian Patient Experiences Reporting System is a pan-Canadian reporting system for patient experience data. It currently collects data on inpatient acute care. Learn more about this data source.
Public reporting
Publicly reporting patient experience data helps focus efforts to improve quality and health system performance. Read more about CIHI’s public reporting of PREMs.
Web tool for hospitals
Submitting hospitals and jurisdictions use this tool to assess inpatient experiences at their hospital and to compare their patients’ experiences with those of patients at other acute care hospitals in Canada. Login required.
Patient Experience Survey and Measurement Resource Toolkit
This toolkit provides a suite of resources related to patient experience surveying and measurement.
Frequently asked questions
Learn about the Canadian Patient Experiences Survey — Inpatient Care and PREMs.
Related resources
- Patient experience in Canadian hospitals, 2019
- Impact of COVID-19 on patient experience in acute care hospitals
- Your Health System web tool
- Indicators web page (definitions and methodologies for CIHI’s indicators)
- Patient-reported outcome measures (PROMs)
- Canadian Patient Experiences Survey — Inpatient Care: Patient-Reported Experience Measures (PDF)
- Improving the Patient Experience: Using Data to Tackle Today's Health Care Crisis (Video)
Contact us
Have questions? Contact us:
prems@cihi.ca