Information for learners

CIHI collects and uses your personal information from your enrolment in our learning products to administer the courses and to maintain communication with you for future education products and other CIHI activities.

Within this context, CIHI may be asked to disclose your attendance at and completion of a course to your employer, your supervisor/project lead and/or a supporting organization (e.g., a provincial/territorial ministry/department). If you object to this disclosure, please email CIHI does not otherwise disclose, give or sell your personal information.

Technical requirements

Minimum technical requirements for online courses, web conferences and videoconferences

Computer systems

  • Dual-core processor (or better)
  • Microsoft Windows XP SP2, Windows Vista, Windows 7, Windows 8, Windows 10
  • 2 GB of RAM (or better)
  • Resolution of 1024 × 768 or higher
  • Adobe Acrobat Reader 5.0+ (and above) required to access supporting course resources
  • Microsoft Internet Explorer 8.0+, Microsoft Edge, Firefox, Safari 2.0 (and above) and Google Chrome
    • Includes JavaScript with cookies enabled
    • Popup blockers must be disabled for this site (see your network administrator if you need assistance)
    • Text size set to medium (View > Text Size > Medium)

    Note: We cannot guarantee that the Learning Centre will function properly in other browsers.

Web conferences

CIHI uses the Adobe Connect web-conferencing platform.

  • Review the minimum technical requirements External link for attending a CIHI web conference using Adobe Connect.
  • Test your system with the meeting connection diagnostic.
    • If your computer is not compatible with Adobe Connect, you will see a message with details about the issue and troubleshooting tips.
  • Please note that Internet Explorer isn’t compatible with CIHI’s web-conferencing platform. When attending a CIHI web conference, we recommend using either Microsoft Edge or Chrome.


To join a CIHI videoconference session, you must connect over IP/h.323 and connect at 512 bps.

Note: CIHI videoconferences do not support ISDN.

Cancellation and refund policies

No-show policy

If you fail to attend a workshop that is offered under your jurisdictional Core Plan subscription, your organization will be charged a no-show administrative fee of $100.

Cancellation and registration fee refund policy

For any CIHI workshop, web conference or videoconference where a registration fee is paid,

  • If cancellation notice is received in writing more than 48 hours in advance of the session date: full refund.
  • If cancellation notice is received 48 hours or less in advance of the session date: registration fee minus 30% administrative charge will be refunded.
    • Please note: substitutions will be accepted.
  • There is no refund of registration fees for the following learning types:
    • eLearning courses
    • Recorded web conferences
    • Self-study PDF courses
    • Exams
    • Job aids

Prices for education sessions

Most Canadian health care facilities hold a Core Plan subscription with CIHI through the bilateral agreements that exist between CIHI and the ministries of health.

CIHI offers education products through the Core Plan at no additional charge to regional health authorities (or similar) and ministries of health. Please note that the Core Plan does not apply to all products in the Learning Centre. In cases where the Core Plan does not apply, a registration fee is charged to all registrants.

Price A applies to Canadian health care facilities, governments, not-for-profit health agencies, universities, health professionals and researchers from the public sector.

Price B applies to private commercial operations (including but not limited to software vendors and consultants), foreign clients and others not qualifying for Price A.

Some Core Plan products and services are subject to confidentiality and privacy restrictions. Contact us at to find out whether your organization holds a Core Plan subscription (and if not, whether it is eligible).

Registration fees are as follows:

Learning type Core Plan clients Non–Core Plan clients:
Price A*
Non–Core Plan clients:
Price B*
Job aid Included $0 $0
Resource collection Included $0 $0
Learning pathway Included $0 $0
Video Included $0 $0
1-day workshop Included $350 $700
Exam Included $215 $430
eLearning Included $155 $310
Self-learning (PDF) Included $175 $350
Web conference (live) Included $105 $210
Web conference (recorded) Included $50 $100
Learning bundle Included Price varies (depending on products included) Price varies (depending on products included)


*Non–Core Plan registration fees (Price A and Price B) are subject to applicable taxes when the payment transaction is processed. Non–Core Plan registration fees are subject to change without notice.

In-house education services

CIHI’s in-house education services help individual facilities and their staff better use CIHI’s various tools for effective management. This unique service allows clients to focus on individual education needs and to create an agenda that will target specific areas where detailed education is required.

Topics include

  • A general overview of CIHI and current databases
  • Detailed information on various CIHI methodologies
  • Application of the MIS Standards and CIHI reports
  • Topics selected by the client relating to CIHI tools

In addition, all of CIHI’s regular workshops can be presented as in-house sessions.

Contact CIHI’s Education department for more information.

How-to guides

How to Enrol in a Course (PDF)

How to Use the Knowledge Centre for a Course (PDF)

How to Complete a Course Evaluation (PDF)

How to Use Your Learning Plan (PDF)

How to Print a Course Certificate (PDF)

How to Use a Learning Bundle (PDF)

How  to Access Your Course Materials (PDF)

How to Access Your Learning Centre Mailbox (PDF)

If you have a disability and would like CIHI information in a different format, visit our Accessibility page.